Frequently Asked Questions

FAQs

• QuestionWhat exactly does Thermmax Scientific Products do?
  Answer We are experts in controlled environment room design. We design, manufacture, install, and service temperature and humidity controlled rooms for life science, biotechnology, pharmaceutical, and industrial research applications.
  • Our environmental room designs include a wide range of:
  • Walk-in Cold Rooms and Warm Rooms
  • Freezer Rooms
  • Stability Rooms and Chambers
  • Controlled Temperature & Humidity Rooms
  • Dry Rooms
• QuestionWhat does it cost to acquire or service an environmental room or chamber?
  Answer Our convenient online “Request a Quote” form makes it easy for you to tell us what you want. A Thermmax representative will contact you with a quote, or to ask you for more information about your needs.
• QuestionDoes Thermmax provide service on environmental rooms manufactured by others, as well as their own equipment?
  Answer Yes. Thermmax provides full service on all types of laboratory environmental rooms, reach-in refrigerators, freezers, and stability chambers. We service all of our equipment and other major brands.
• QuestionOnce I have submitted a request for a quote or proposal for an environmental room or services, how long will it take to receive the quote?
  Answer On typical standard requests, we can usually turn your quote around in one or two business days.
• QuestionWhat is your standard delivery time?
  Answer After receipt of order, we will provide a complete submittal drawing/data package for your review. After receipt of approvals, delivery of equipment is normally about 6-8 weeks. Simple installations take about one week.
• QuestionWhat size rooms do you make?
  Answer We design, manufacture, and install controlled environment rooms of virtually all sizes, from small step-ins (3’ x 5’ x 7’H) to large warehouse rooms (100’ x 100’ x 30’H). You can save money by selecting a room with modular size dimensions, but some customers prefer to customize their dimensions to within an inch.
• QuestionHow are the environmental room panels constructed?
  Answer The insulated panels use modular construction and are made from foamed in-place polyurethane foam with extremely low thermal conductivity. The panels are field-assembled using tongue-and-groove matching seams with cam lock fasteners. All environmental room installation is from inside the room, allowing the erection process to take place after the building walls are in place. All rooms are UL approved; Factory Mutual Approval is also available on rooms using steel panel construction.
• QuestionWhat size refrigeration system will I need?
  Answer This depends on many factors: room size, product loading, live loads, and usage. We will optimize your controlled environment system according to the application details.
• QuestionCan you provide remote condensing units?
  Answer Yes, if the unit cannot be locally placed, we can provide air cooled units located outdoors on the building roof, ground level concrete pad, or in your mechanical room area. We also can provide water cooled units if you have cooling water available.
• QuestionHow are your environmental rooms controlled? What is the stability and uniformity?
  Answer Thermmax uses state of the art microprocessor PID controls for temperature and humidity control. Control stability is typically ±0.5 °C or better; uniformity is ±1°C or better.
• QuestionCan you help with validation, commissioning, and calibration?
  Answer Yes, our environmental room services always include startup, test, and performance demonstration. We can also provide calibration and work with your validation team to help provide commissioning and validation.
• QuestionCan you tell me what the utility requirements are for temperature and humidity controlled rooms?
  Answer Yes, we can provide this information with our quote and verify all necessary customer preparations during the submittal process.
• QuestionWill Thermmax provide architectural planning and support?
  Answer Thermmax can provide an architectural planning guide and technical support in developing your project requirements. Click here to download the Thermmax Architectural Planning Guide.
• QuestionIn what states do you provide full service and installation?
  Answer Our core area of coverage is the entire East Coast, and we specialize in environmental room installation in these areas: MA, CT, VT, ME, NH, NY, PA, NJ, DE, MD, VA, NC, SC, GA, AL, FL, and Puerto Rico.
• QuestionWhat temperature ranges are available?
  Answer We cover ranges of -40°C to +50°C
• QuestionWhat about relative humidity, and how will it affect my humidity controlled room?
  Answer This depends a great deal on the temperature range.
  For cold rooms that require humidity control, we offer a refrigeration solution to go down to 65% RH; we also can provide RH levels down to 20% RH.
  For warm rooms and stability rooms we can provide 20 to 98% RH.
  We also do dry rooms down to 2% RH for special applications.
• QuestionWhere can I get a purchase description or specification to describe and buy exactly what I need?
  Answer Click here to download our master CSI specifications.
• QuestionDo you install environmental rooms and chambers? Can you provide supervised installation?
  Answer Yes, we provide complete environmental room installation using our factory trained personnel, or we can supervise subcontractors. In any event we provide startup, demonstration, testing, and training.
• QuestionDo you provide complete manuals and documentation?
  Answer Yes, with all our controlled environment projects we supply a comprehensive Operation and Maintenance Manual with as-built drawings, schematics, parts list, and operation/maintenance instructions.
• QuestionWhat do I have to provide before you can install my environmental room?
  Answer The customer is responsible for all site preparations and the required utilities. This includes power, water, drains, etc. Thermmax does not perform building alterations, roof work, concrete pads, or other building construction work. However, we will assist in coordinating this work with ours.
• QuestionWhat is your standard warranty? Do you provide extended warranties?
  Answer Our standard warranty is one year on defective parts and labor. We offer an extended 5-year warranty on compressor replacement and 3 years on instruments. Extended warranties can also be purchased through our Service Department. Click here to contact our Service Department.
• QuestionCan we purchase preventative maintenance service contracts after the standard warranty expires?
  Answer Yes, we have three standard plans available to meet your specific requirements, and we highly recommend that you consider this to keep your controlled environment facility trouble free.
• QuestionDo you service environmental rooms that were not manufactured or installed by Thermmax?
  Answer Yes, we are a full service company. However, there are limitations and we may recommend a complete renovation. If the environmental room is old, and the components are out of date or not available, a renovation may be your best course. Our renovations come with a new one–year warranty on parts and labor.
• QuestionWhat is the correct spelling for Thermmax?
  Answer Sometimes our name is commonly confused or mis-spelled as Thermax, Thermaxx, or Thermmaxx, the correct spelling is Thermmax.